Shipping & Returns
Shipping Policy
Order Processing:
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All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
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If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates:
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Shipping charges for your order will be calculated and displayed at checkout.
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We offer the following shipping options:
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Standard Shipping: 3-5 business days
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Expedited Shipping: 1-3 business days
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Same-Day Delivery: Available for orders placed before 12 PM in select locations
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Return & Exchange Policy
Returns:
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We accept returns of unopened and unused products within 30 days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and accompanied by the receipt or proof of purchase.
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Certain items, such as prescription medications, perishable goods, and personal care items, are not eligible for return due to health and safety regulations.
Exchanges:
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] or [phone number] with your order number and details about the product.
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Exchanges are also subject to the same 30-day period from the purchase date and require proof of purchase.
Contact Us
If you have any questions about our return and exchange policy, please contact us at [medishineinfo@gmail.com] or [+62 8976 6272 8211].